Terms & Conditions

Payment Terms
The customers hereby enrolling on website and availing services shall be deemed to accept this payment terms stated as under

  1. Transactions, transaction price and all commercial terms such as delivery of  services are as per principal to principal bipartite contractual obligations between sellers and buyers and the payment facility is merely used by sellers and buyers to facilitate the completion of transactions. Use of the payment facility shall not render Jazz Imagination liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the services listed on the Platform.​

  2. You have specifically authorized Jazz Imagination or its service providers to collect, process, facilitate, and remit payments and/or the transaction price electronically from buyers in respect of transactions through payment facility. Your relationship with Jazz Imagination is on a principal-to-principal basis and you agree that Jazz Imagination is an independent contractor for all purposes and does not have control of or liability for the services which are provided by other vendors on its platform and that are listed on the Platform and paid for by using the payment facility. Jazz Imagination does not guarantee the identity of any User nor does it ensure that a buyer or a seller will complete a transaction.

  3. You understand, accept, and agree that the payment facility provided by Jazz Imagination is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment,, collection and remittance for transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, Jazz Imagination neither acts as a trustee nor fiduciary with respect to transaction or transaction price.

  4. All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between a seller buyer and the respective issuing bank.

Delivery   of services 

  1. You, as a seller, shall be required to deliver  the services for every transaction to the buyer within the time period as provided in the TOU to ensure that the services are delivered in a timely manner.

  2. Seller shall provide delivery  details and details of after-sales services related to the services  listed by it on the Platform to Jazz Imagination in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.

  3. Seller shall deliver  the services using only an approved delivery channel which provides appropriate ‘‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a seller for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to Jazz Imagination on demand within the time frame as notified from time to time.

  4. Seller agrees that the dispatch details shall be true, correct, and duly authorized and shall not be misleading, fraudulent, false, unauthorized, illegal and shall not contain any misrepresentation of facts.

  5. In case a seller fails to provide delivery  details not complying with policies, it shall result in consequences as more specifically stated in the TOU and may lead to suspension and/or termination of seller account.

  6. Seller agrees that the transaction price paid by a buyer will be remitted to a seller’s bank account contingent upon the following events:

a) Buyer confirms the delivery of services in the transaction;

b) Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of  services by a seller to the buyer;

c) Buyer’s refund claim is rejected by Jazz Imagination due to any breach of the ToU, policies, and any applicable law;

Once the transaction is completed by the Seller, the remittance to seller shall be made in accordance with RBI Intermediary      Guidelines.

 7.You are required to route all shipments/consignments through the Logistic Partner, unless otherwise specified. ‘Logistic Partner’ shall mean a logistic service provider as approved by Jazz Imagination. 

Prepaid Payment Instruments

Jazz Imagination may, either itself or through third-party service providers, offer prepaid instruments as a payment option for transactions on the Platform to users. Any purchases by buyers on the Platform using the prepaid instruments shall be governed by the following terms and conditions:

  1. Such prepaid instruments may be used to make payments for theservices purchased on the Platform

  2. Such prepaid instruments can be redeemed by buyers by selecting the payment mode as may be provided on the Platform.

  3. Such prepaid instruments cannot be used to purchase other prepaid instruments or gift vouchers.

  4. If the order value exceeds the amount of such prepaid instruments, the balance must be paid by the respective buyer via Credit Card/Debit Card /Internet Banking. COD shall not be available as payment option for such transactions.

  5. If the order value is less than the amount of such prepaid instruments, the outstanding balance (after deduction of order value) will reflect as credit balance for such prepaid instruments.

  6. Prepaid instruments and any unused balance of such prepaid instruments shall expire 1 year from the date of their issue.

  7. Prepaid instruments cannot be redeemed for cash.

  8. Jazz Imagination is not responsible if prepaid instruments are lost, stolen, or used without permission.

  9. Buyers can combine and use a maximum of 3 prepaid instruments per ordecombined with promotional codes.

  10. Purchases of prepaid instruments are not eligible for cashback offers.

  11. All sellers on the Platform will accept this prepaid instrument as a payment instrument.

  12. Jazz Imagination will make payments to sellers whose services have been purchased by buyers redeeming electronic gift vouchers (EGV) as per the guidelines issued by the Reserve Bank of India from time to time.

Financial Facilities for customers

Jazz Imagination has operationalized tie-ups with multiple partners for providing financial assistance to customers for purchasing the services  on the platform and thereby enhancing the transaction capability of customers. In pursuance of the same, in the event of the customers opting for the financial assistance program and you duly receiving such amounts from the partners (on behalf of the customers), you hereby agree to assign all receivables from the customer for such transaction. Therefore you hereby agree that without any further action on your part, upon receipt of the amount due from such partners, any and all receivables due from the customers shall stand assigned in favour of the partner. You hereby authorize Jazz Imagination to enter into any documentation on your behalf to complete and perfect the assignment. Upon such assignment, the financing partner shall have all the rights as the seller may have had in relation to the collection of receivables from the customer and the customer shall be required to repay the financing partner directly. The lending partner further reserves the right to assign and transfer such receivables under these terms and conditions to an NBFC/financial institution as it may deem fit.



Registration on the Platform is free. Jazz Imagination does not charge any fee for browsing/registering on the Platform. Jazz Imagination reserves the right to change its fee policy from time to time.In particular, Jazz Imagination may, at its sole discretion, introduce new services and modify some or all of the existing services offered on the Platform. In such an event, Jazz Imagination reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees (INR) and payable to Jazz Imagination. You shall be solely responsible for compliance with all applicable laws for making payments to Jazz Imagination. You hereby agree that Jazz Imagination shall have the right to set off any amounts due and payable by You to Jazz Imagination against any payments due from Jazz Imagination to You.

GST /Taxes:  You are responsible for paying all fees associated with the use of the Platform and charges collected in respect of such usage.  You agree to bear any and all applicable taxes, charges, cesses levied thereon (including CGST+SGST/IGST/CGST+UGST and GST cess as may be applicable to the transaction).

1.  A seller agrees that Jazz Imagination may offer to provide express remittance to eligible sellers as per payments settlement policy. Express Remittance shall be subject to RBI Intermediary Guidelines and arrangements/directions of the nodal bank. Jazz Imagination, at its sole discretion, may make such an offer to eligible sellers and the same shall not be construed as a right but only as a privilege. Eligible sellers understand that Jazz Imagination reserves the right to withdraw Express Remittance at any time for any violation of the ToU or Jazz Imagination’s policies and/or failure by the eligible sellers to maintain or comply with the parameters as may be decided by Jazz Imagination from time to time.

2. Invoice generation: A seller expressly agrees that issuing correct and complete invoice is the sole and primary responsibility of a seller. We will assist you with this process by generating an invoice on your behalf.  For us to generate these invoices, we would need a digital image of your signature which will be affixed on the invoice. The invoice shall then be generated and sent to the seller. The seller shall be required to physically sign the invoice, print the invoice and affix the same on the consignment. The invoice generated by Jazz Imagination shall be affixed by the seller on the consignment. Notwithstanding anything else contained in these terms of use, the seller shall be solely liable for any liability which may be imposed by taxation authorities for any discrepancy in the invoices. 

A seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of a seller. Furthermore, the seller shall ensure that invoices state ‘Powered by Jazz Imagination’ and failing to do so, a seller shall be liable to chargebacks (as applicable).

3. In case of any chargebacks levied by the bank, Jazz Imagination shall have the right to deduct such chargebacks from seller remittances, present and future, and a seller’s only remedy will be to discuss and resolve the same with the bank. A seller hereby agrees to extend full co-operation in resolving the chargeback disputes raised by a buyer through the bank and shall provide necessary documentation regarding the transaction to the complete satisfaction of the bank. In case the chargeback is ruled against a seller, Jazz Imagination shall be entitled and authorized to recover the same from the seller to its fullest extent and the bank’s decision shall be final and binding in this regard. In the event Jazz Imagination has made any excess payment to the seller inadvertently, such excess payments shall be set-off from any future payments payable by Jazz Imagination to the seller.

4.  Jazz Imagination may delay notifying the payment confirmation, i.e. informing the seller to dispatch if Jazz Imagination deems suspicious or a buyer conducts high transaction volumes to ensure safety of the transaction and transaction price. In addition, Jazz Imagination may hold transaction price and not inform seller to dispatch or remit transaction price to law enforcement officials (instead of refunding the same to a buyer) at the request of law enforcement officials or in the event of a buyer being engaged in any form of illegal activity.

5.  Sellers acknowledge that Jazz Imagination will not be liable for any damages, interests, claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price that is beyond the control of Jazz Imagination.

6. Jazz Imagination shall make payments into the bank account provided by a seller during the seller registration process. Once Jazz Imagination has made payments into such a bank account number, Jazz Imagination shall be discharged of any/all liabilities towards the seller and the seller shall not be eligible for any claims whatsoever.


Jazz Imagination